Acceptable Use Policy

The ServerRun Acceptable Use Policy has been developed with the following objectives: Ensure security, reliability and privacy of ServerRun's systems and network, and the networks and systems of others. Maintain the image and reputation of ServerRun as a responsible provider. Preserve the value of Internet resources as a conduit for free expression. Encourage the responsible use of net resources and discourage practices which degrade the usability of network resources and thus the value of Internet services. Avoid situations that may cause ServerRun to incur civil liability. Preserve the privacy and security of individual users. We expect our Customers to use the Internet with courtesy and responsibility and to be familiar with and to practice good Internet etiquette. By adhering to the following policies, our Customers are protecting the rights and privileges of all Internet users. Violation of any of the following policies is strictly prohibited and will result in: Immediate termination of all accounts Immediate suspension of websites Immediate suspension of related scripts Notification of suspected of illegal activities to the relevant authorities e.g. the Police and / or the Internet Watch Foundation Impose fines

General Conduct

Customers are prohibited from transmitting on or through any of ServerRun's services, any material that is, in ServerRun's sole discretion, unlawful, adult, threatening, abusive, libellous, or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any local, state, national or international law, statute or regulation. ServerRun's services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of Hong Kong Special Administrative Region(“HKSAR”) and the country where servers located regulation or law is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. ServerRun reserves the right to remove such illegal material from its servers. Customers may not engage in tortuous conduct including, but not limited to, posting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or making physical threats against another person via email, news, or any other electronic media/service we provide. The Customer is responsible for providing and maintaining accurate and up-to-date billing information. Furnishing false data on the signup form, contract, or online application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.

System and Network Usage


Customers may not attempt to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the Customer, logging into an account the Customer is not expressly authorized to access, or probing the security of other networks. Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host. Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet. Customers must safeguard their account passwords to prevent unauthorized access to their account. Users who violate systems or network security may incur criminal or civil liability. ServerRun will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. ServerRun Reserve the right to access servers/accounts within their network if they believe the terms and conditions of use are not being followed.


Harassment, whether through language, frequency, or size of messages, is prohibited. Customers may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the Customer must not send that person any further email. Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings. Malicious email, including but not limited to "mail bombing" (flooding a user or site with very large or numerous pieces of email) and "trolling" (posting outrageous messages to generate numerous responses) is prohibited. Forging of header or any other information is not permitted. Subscribing someone else to a mail list or removing someone else from a mail list without that person's permission is prohibited. ServerRun accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Usage Policy or the usage policy of that other provider. These rules apply to other types of Internet-based distribution mediums as well.

IRC (Internet Relay Chat)

We do not allow IRC, egg drop bots or anything of the sort on our network. IRC servers are subject to DoS Attacks. The ports necessary to make IRC work are filtered. If you are caught running an IRC server inside our network your account will be terminated. This is a pretty common practice in the hosting market today.

Material and Product Requirements

Customers must ensure that all material and data placed on ServerRun' equipment is in a condition that is "server-ready," which is in a form requiring no additional manipulation on ServerRun' part. We shall make no effort to validate this information for content, correctness or usability. In the event that the Customer's material is not "server-ready", we have the option at any time to reject this material. Sugarhosts will notify the Customer immediately of its refusal of the material and afford the Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of Sugarhosts. Use of ServerRun' service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the Customer's Web space. Customers must have the necessary knowledge to create and maintain a Web space. It is not the responsibility of Sugarhosts to provide this knowledge or customer support outside of the service defined in the Service Agreement. Unacceptable Materials: IP Scanners Bruteforce Programs/Scripts/Applications Mail Bombers/Spam Scripts High-Yield Interest Programs (HYIP) or Related Sites Hacker focused sites/archives/programs Fraudulent Sites (Including, but not limited to sites listed at & Bitcoin Miners Bandwidth Miners

The Usage Policy defines the actions which ServerRun considers to be abusive, and thus, strictly prohibited. The examples set forth in this policy are non-exclusive, and are provided solely for guidance to customers.

If you are unsure whether any contemplated use or activity is prohibited, please use our online forms and we will assist you. Please note that the activities set forth above are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by ServerRun, or connected via our network. Furthermore, such services may not be advertised via deceptive marketing policies.

ServerRun must further limit any exceptions made to the Usage Policy as secondary in regards to server and networks security, performance and integrity. Any user, regardless of exception status, may have his or her service disabled if it is interfering with our servers or network.