The security of ServerRun Datacenter is maintained via video surveillance cameras and 24 hour on-site security personnel. Power in our datacenter is stable based on two active feeds from two power busses. A series of HVAC systems controlled by automated software are set in our datacenter, which are utilized to maintain the indoor environment with constant temperature and humidity.
Network in ServerRun datacenter has been engineered from the ground up to accommodate the high-availability demands of our customers. Redundant divergent path Fiber-Optic connections to carriers including HKIX, NTT, HE.NET, Pacnet, PCCW, China Telecom and China Unicom among others ensures the fastest and most reliable network.
When you place an order at ServerRun, you establish a trusted relationship with a world class leader in digital infrastructure. ServerRun provides free basic server monitoring service and 24/7 technical support. As our clients, you can conveniently maintain and deploy any hardware via remote-hand support, instead of going to datacenter personally. When you collocate your servers at ServerRun, you will instantly attain the best support and operation.
A: ServerRun offers a 99.99% uptime guarantee, but you should expect no network-related downtime, as our network infrastructure is set up completely redundantly.
A: Yes, you can ship your equipment to us, and we will rack and stack your equipment for free. You can also purchase hareware from us and let us take care shipping for you.
A: Our buildings are manned 24x7 by our highly qualified personnel. Only authorized customers may access their servers as needed.
A: ServerRun offers 24x7x365 remote hands for services similar to reboots, Level 1 diagnostic problems, hard drive replacements, etc. Each colocation customer receives a minimum of one hour free remote hands services.
A: Yes, we do offer full redundant power feeds with an additional cost for multi-server colocation clients. Please kindly contact sales for custom quote and setup.
A: No, you are only charged for bandwidth once it leaves our network. You can also have a private network set up between your servers.